Refund & Cancellation Policy
Effective: September 12, 2026
You can cancel anytime. New customers may request a refund of their first paid subscription charge within 14 days of that charge.
1. Free trial
Eligible new accounts receive the trial period shown during signup, currently 14 days. No card is required to begin the trial. If you do not purchase a paid plan, the trial ends without a charge.
2. Recurring subscriptions
When you purchase a plan, you authorize recurring charges at the price and interval shown at checkout. Your subscription renews until canceled. Any applicable tax is calculated during checkout by Dodo Payments, our merchant of record.
3. How to cancel
Open the Billing area in your Webcare HQ account and use the subscription-management portal, or email support@webcarehq.com from your account email. Cancel before the renewal date to avoid the next charge. After cancellation, paid access and plan capacity continue through the end of the already-paid billing period.
4. Refund eligibility
Your first paid subscription charge is eligible for a full refund when you request it within 14 calendar days of the charge. After that period, charges are generally non-refundable and we do not provide prorated refunds for unused time, downgrades, or forgotten cancellations. We will correct duplicate or demonstrably erroneous charges. Rights that cannot be excluded under applicable consumer law remain unaffected.
5. Requesting a refund
Email support@webcarehq.com with your account email, Dodo Payments order or invoice number, charge date, and a short explanation. Please do not send complete card or bank details. We aim to respond within two business days.
6. Processing time
Approved refunds are issued by Dodo Payments to the original payment method. Although we submit approved requests promptly, banks and payment networks may take approximately 5–10 business days to display the credit. Currency-conversion or bank fees outside our control may not be refundable.
7. Plan changes
Upgrades, downgrades, and their timing are shown in the billing portal before confirmation. A downgrade may reduce client capacity at the next billing period; you are responsible for bringing usage within the new plan limit.
8. Contact
For cancellation, billing, or refund assistance, contact support@webcarehq.com.